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Why move your phone system to the Cloud?

If you haven’t moved your phone system to the cloud, now is the time to do it. Innovative technologies can shake even the most mature industries and business phone systems to the core. Over time, the office phone has experienced many changes and like so many other innovations these days, business phone systems are upgrading from analog to digital, and from on-premises to Cloud.

If you have an on-premises phone system, the nature of these technologies is to age out and fail – costing you more money.

There are so many reasons to move to the Cloud.

Minimise up-front costs

Even though you might think otherwise, moving your phone system to the Cloud is not demanding budget-wise. Traditionally, the initial capital expense of a new phone system involves thousands of dollars’ worth of hardware. With a cloud-hosted PBX phone system, your business gains the flexibility to provide IP softphones on PCs, and to have employees utilise their mobile phones in the field. This eliminates the cost of putting a physical phone on every desk, dramatically lowering your initial outlay.

Advanced voice features

A cloud-based PBX phone system provides access to advanced features such as digital receptionist, call transfer & parking, call recording, automatic call distribution, ring groups, call queuing, music on hold , time-based call routing, conference rooms, phone directory, and voicemail to email.

You can have a complete Unified Communication suite –  seamless interconnectivity between email, voicemail, presence, Active Directory integration, video conferencing and more. A cloud-based PBX can allow your company to take advantage of a Hunt service that allows a number of phones  to ring in sequence until the call is answered, or a set number of phones to ring simultaneously.

Get automatic, seamless upgrades

Having the latest technology and software can give your business a much-needed edge. But upgrades can also come with a steep learning curve. They are usually accompanied by painful downtimes, debugging sessions, and more costs. Having a cloud-based phone system means that responsibility for these issues shifts to the provider.

Accommodate remote workers 

A geographically diverse workforce can all be tied together with one phone system. A business phone system in the Cloud eliminates geographical boundaries and can route calls to any device with an Internet connection. Your customers won’t know if you’re talking from home, from the office or whilst travelling.

Unlimited scalability  

A cloud phone system is the only phone system you will ever need. You don’t have to worry about setting the number of your users at the beginning – you can easily add capacity for extra staff and new offices as your business grows. A cloud-based phone system comes with the ability to add lines in minutes. You only pay for the capacity that you select. This is all done without paying for idle circuits or having expensive phones sitting on empty desks, as would  be the case with an on-site PBX.

Ensure Business Continuity  

In the case of a natural disaster, an onsite PBX will frequently experience an interruption. This can bring the activity of a business with high call volumes and critical tasks to a complete stop. When your phone system is in the Cloud, your provider can offer redundancy, uptime guarantees, and reliability that simply cannot be matched for anything close to the same cost.

Customer satisfaction 

It is cheaper to retain your customers than to acquire new ones, so it is vital that you keep them happy. Loyalty leads to repeat business. With cloud telephony solutions, you can have access to multiple ways to answer, whilst desktop call control stops the old syndrome of calls ringing at an empty desk, thus ensuring customers are never kept waiting.

The risk is carried by the provider

 Looking at the differences between an on-premises system and a cloud system from a cost perspective doesn’t tell you the whole story, because you also have to look at responsibility of risk. With an on-premises phone system, you carry all the risk. When something breaks, you have to get the phones working again. Security falls on your shoulders, and once the system ages out, it’s up to you to replace it as well. By having a cloud service provider, you will be outsourcing those risks. You do not have to worry about providing maintenance or repairs to the backend equipment as this will be  the responsibility of the phone system hosting company. 

There is a strong trend in 2020 to move workflows and systems to the Cloud. Why not start with your phone system and reap the benefits today?

At Yamo, we live and breathe Cloud! We are a cloud telephony solutions provider and we have built and deployed our voice solutions on AWS.

Get in touch with us today to find out how simple it is to migrate your phone system to the Cloud and which solution would be the right choice for your business. We look forward to speaking with you!

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